Allergic Refunds
Your Health, Our Priority
At POP Supplements LTD we prioritize your health and well-being. While we cannot offer refunds for allergic reactions due to the individual nature of such sensitivities, we are committed to investigating any reported instances with the utmost care and confidentiality.
Product Labeling and Informed Choice
To ensure transparency and empower informed decision-making, we meticulously label all our products with a comprehensive list of ingredients, including potential allergens. We strongly urge our customers to carefully review this information before purchasing and consuming any product, especially if they have known allergies or sensitivities.
Reporting Allergic Reactions
If you experience an allergic reaction to one of our products, please follow these steps to help us investigate the matter:
- Provide Detailed Information:
- Your full name
- Order number
- Product name and batch code (found on the product packaging)
- A clear description of the allergic reaction, including symptoms and onset time
- Any medical attention sought, including the name of the healthcare provider
- Submit Supporting Documentation:
- A photo of the product packaging, clearly displaying the batch code
- A doctor's note or medical certificate confirming the allergic reaction
Confidentiality and Investigation
We assure you that all information you provide will be treated with the strictest confidentiality. Our dedicated team will thoroughly investigate your report to identify potential causes and take appropriate measures to prevent future occurrences.
Your Role in Allergy Prevention
We kindly request that you take proactive steps to avoid allergic reactions by carefully reviewing product labels and consulting with a healthcare professional if you have any concerns or questions.
By working together, we can ensure the safety and satisfaction of all our customers.